Return & Refund Policy
Every piece we make is custom artwork, created specifically for your car and your order. Because of that, we don't offer refunds once work has started.
Here's exactly how it works, so there are no surprises.
Before we start — full refund available
We check your photo before beginning any work. If it won't produce a good result, we'll tell you and give you the choice to send a different photo, or cancel for a full refund.
No work begins until you're happy to proceed. If you've ordered but haven't sent us a photo yet, you can cancel for a full refund at any time — just reply to your order email.
Once work has started
Your order includes two rounds of revisions.
If something isn't right — wrong wheel, wrong colour, a detail we've missed — tell us and we'll fix it at no extra cost. Send all your changes in one message per round; it's much faster than one at a time.
We'd far rather fix a piece than refund it. If you're not happy with your artwork, tell us what's wrong and give us the chance to put it right.
Faulty or incorrect files
If your file arrives corrupted, won't open, or isn't the artwork you ordered, contact us and we'll resend or remake it immediately at no charge.
What we can't refund
- Completed artwork that matches the photo and details you supplied
- Change of mind after work has begun
- Artwork where the issue is something you didn't tell us about — though we'll always try to fix it within your revision rounds
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a remedy if goods or services are not of acceptable quality, do not match their description, or are not fit for their stated purpose.
Getting in touch
Reply to your order confirmation email, or use our contact page. We answer everything.